V-Moda Vibe Duo Headphones
Chris Thompson, .
Seemed good at first, then they broke
Somewhat comfortable and good sound quality but no volume control on remote.
1 of 5
Check out this letter from V-Moda telling me they won’t honor the V-Moda warranty! Mind you, I bought these new on eBay, and my warranty submission was within the specified two year warranty period.
I provided a receipt for my Vibe Duo headphones as their process requested, but apparently they don’t like the vendor I bought them from:
I do like their corporate letterhead at least, but the message and policy baffle me.
Why does it matter where you bought the headphones as long as they were new? V-Moda decides which vendors to sell their products to, why punish the end user? If you don’t honor the warranty through certain vendors, how and why did they get your product in the first place? If V-Moda would just answer these questions, maybe I’d understand their position better. Here’s one guy who also had a bad experience with his warranty, and then here’s yet another who bought on Amazon – nearly always considered an authorized seller.
I like how the warranty rejection turns into an up sell for them. V-Moda, you guys are supposed to fix products under warranty, not renege on the warranty then try sell another unit to the customer! Who would honestly fall for that?!
Watch out, these headphones were OK when I first bought them, but in less than a year the mic cover popped off and I couldn’t fix it. Next the mic completely died as well as the ear bud on that wire. I’ve never had any other headphones fail in this manner.
Alright, enough ranting for now. Dear V-Moda, please read this post and do a better job of embracing your customers. At the very least, don’t renege on warranties and punish your customers, do a better job controlling your supply chain so end users don’t get burned.